WebAlliance Integrated Ecommerce
Discover a deeply Integrated Ecommerce Platform built for the scale and complexity of wholesale distribution
An Optimized B2B Ecommerce Experience
WebAlliance is a Powerful, Flexible ecommerce platform made for distribution, integrated with Prophet21, Acumatica, TrulinX, and other ERPs to power your distributorship online.
Built in-house from the ground up, WebAlliance Ecommerce is a comprehensive B2B platform designed to integrate directly to your ERP system and provide extensive product information, real-time inventory, personalized pricing, customer account information, and much more.
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An All-in-one Ecommerce Solution
The suite of available solutions includes a customer portal, PIM, mobile app, salesrep module and online invoice payments meaning less vendors, more efficiency and faster growth.
WebAlliance is furnished with features and functionalities that are meticulously designed to meet the distinct needs of B2B distributors. This includes covering all essential aspects of the business such as inventory management, customer relationship management, and sales processing all in one platform.
Built in-house from the ground up, WebAlliance automates and synchronizes directly with your ERP, ensuring your website accurately aligns with your existing business processes. This enhances efficiency and accuracy, while freeing up resources for growth and customer satisfaction.
Explore the full suite of WebAlliance Ecommerce Capabilities
Experience the All-In-One Ecommerce Advantage with WebAlliance
Online Invoices
Streamline cash flow bottlenecks by allowing users to view and pay invoices online - even partial payments and custom fees – imported automatically into your ERP
Customer Specific ERP Pricing
Our integrated ecommerce uses pricing information directly from your ERP so your customers always have the correct pricing specific to them
Real-time Inventory
Using real-time ERP data, accessing critical information like inventory availability, shipment tracking, invoice payments, and quotes is a breeze
Order Tracking & History
Customers can see the status of their orders and shipments in real time without calling a CSR, saving everyone time and building trust
Account Status & Statements
Seamless ERP integration ensures that invoice and order details are readily available online and searchable by PO, invoice, date, and many other fields
24-hour Account Access
Customers want to do business where and when it is convenient for them. Give them 24/7 online access to tracking, real-time inventory, customer specific pricing, invoices, and other crucial info
Sponsored Search
Showcase certain "Sponsored" items alongside normal search results, driving sales to items of your choosing
Automated Emails
Automate communication before and during the sales process, serving your customers in the place they want most
Tracking & Reporting
Monitor site clicks and analyze search statistics to continuously enhance your customer experience, ensuring that your best sellers remain top performers
Emulate Users
Emulate a user to troubleshoot that user's account to resolve issues quickly saving CSR and customer's time and effort
Site Calls-to-Action
Easily relay important messages and announcements to your website's users
Built-in Live Chat
Provide customer service and answer questions live online so that customers can easily reach out with their questions at the time they are visiting your site, without the hassle of a phone call
Page Manager
Easily edit, copy, delete, rename, and customize marketing pages with our intuitive drag-and-drop system, keeping your content up to date without needing HTML expertise
Content Builder
Create beautiful web pages without all the complexity that comes with most out of the box content editors. With features like drag-n-drop blocks, custom scripts & styles, and more; you can tailor your site to meet the needs of your customers
Design Manager
Quickly access your HTML and CSS files to make custom changes to your site
Site-wide Messaging
Easily get important messages to your users by displaying messages or popups across your website website
Custom Forms
Create personalized forms inside your website to receive email submissions without needing a 3rd party provider
Homepage Editor
Select from dozens of block options, including slideshows, featured products, testimonials, and more. Don't see what you need? Take advantage of our custom HTML blocks to create your own unique designs
Invoice Payments
Users view and pay invoices online - even partial payments and custom fees – imported automatically into your ERP
Product Info Management (PIM)
Quickly manage and bulk edit product information, item attributes, categories with imports, exports, and more
Purchase Orders
Apply your business rules online to maintain consistency in customer transactions, aligning the online process with in-person practices
Salesrep Module
Give your sales team comprehensive customer information and mobile order entry to serve customers effectively without relying on CSR availability
Product Restrictions
Make items only available or viewable to certain customers, creating a more concise shopping experience for territory or catalog specific shoppers
Order Templates
Create lists of items to help your customers find frequently ordered items quickly and easily with one-click checkout
Our Third Party Partners
We partner with a wide range of solutions to provide an array of effective options to best fit your goals and business needs. With our robust portfolio of technology partners, we will provide your organization with the best service, along with the right solutions, to succeed.
Frequently asked questions
Maintaining a website integrated with your ERP requires ongoing updates. Your ERP system will be updated from time to time, and it is important that your WebAlliance website continue to work across those updates.
With this in mind, WebAlliance does have recurring monthly hosting and support costs.
WebAlliance is a customized ecommerce solution designed for B2B distributors, featuring customizable product catalogs for organized and easy navigation, real-time inventory management to prevent overstocking and stockouts, and advanced search capabilities for quick product location.
It offers personalized user experiences through relevant product suggestions and promotions and integrates seamlessly with popular ERP systems like Epicor Prophet21, Tribute Software TrulinX, and Acumatica.
The platform is scalable and adaptable, supporting multiple currencies, languages, and product types to accommodate business growth and scalable needs. Additional features include real-time pricing control, efficient order and invoice processing to reduce manual entry and errors, and sophisticated analytics and reporting to provide insights into sales, customer engagement, and website performance for data-driven decisions.
The WebAlliance platform ensures the security and resilience of your ecommerce operations with fail-safes during disruptions like server outages and cyber-attacks.
Key features include:
- Fail-safe mechanisms for order protection
- Error detection via the "data track" system
- Proactive risk management with audits and updates
- Robust support structure for quick issue resolution and operational continuity
These showcase WebAlliance's commitment to safeguarding ecommerce data.
With WebAlliance hosting and support, you get a comprehensive package covering crucial aspects for your ecommerce platform.
WebAlliance includes hosting for up to 100,000 SKUs online, with additional charges for exceeding this limit. It also offers storage for up to 10,000 files or 1,000 MB of non-product image storage, with extra charges for exceeding these limits.
The platform ensures reliable hosting at Tierpoint® Data Centers, including bandwidth in the pricing to avoid separate charges.
Support access includes two or three named users with exclusive access to the support team via a dedicated portal and telephone support during specified hours. While response times aren't guaranteed, WebAlliance typically responds in less than 30 minutes, with averages well under an hour.
To integrate WebAlliance into your business, we start with a personalized introduction Book a Demo to understand your specific needs. This is followed by a platform walkthrough, demonstrating how our features streamline processes.
You'll have a hands-on exploration opportunity to navigate the platform and customize settings. We then address any questions in a Q&A session and outline next steps for integration.
